Cogzi - Privacy Policy

Effective Date: 01-Jan-2025

Cogzi ("we," "us," or "our") is committed to protecting the privacy of our customers and their end-users. This Privacy Policy explains how we collect, use, and share information when you use our WhatsApp messaging cloud API services (the "Services").

Information We Collect

We may collect the following types of information:

• Customer Data: When you register for our Services, we collect information necessary to set up your account, such as your business name, contact information, and billing details.
• End-User Data (Processed on your behalf): Through our API, you may process data relating to your end-users for the purpose of facilitating communication via WhatsApp. This data is determined and controlled by you, the customer, and we act as a data processor. We do not use this data for any purpose other than providing the Services to you.
• Usage Data: We collect information about how you use our Services, such as API usage, message volume, and performance data. This helps us improve and optimize our platform.
• Log Data: Our servers automatically record information ("log data"), including your IP address, access times, browser type and language, device type, and referring website address.

How We Use Information

We use the information we collect for the following purposes:

• Providing and Improving Services: To provide you with the Services, personalize your experience, and improve our platform's functionality and performance.
• Communication: To communicate with you about your account, updates to our Services, and support requests.
• Legal Compliance: To comply with applicable laws and regulations.
• Security: To protect the security and integrity of our Services and your data.

Information Sharing

We do not sell or rent your data or your end-users' data to third parties for marketing purposes.

We may share information with:

• Service Providers: We may engage third-party service providers to assist us in providing the Services (e.g., hosting, data analytics). These providers are contractually obligated to protect your information and only use it for the purposes we specify.
• Legal Authorities: We may disclose information to legal authorities if required by law or legal process.
• Business Transfers: If Cogzi is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the Internet or electronic storage method is 100% secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: contact@cogzidel.com